Proudly Canadian - Hospital Owned & Operated
Frequently asked questions
While smartphones are valuable tools, they aren’t optimized for emergencies. Mobile Personal Emergency devices are purpose-built to provide fast, reliable, and personalized help at the press of a button—wherever and whenever it’s needed.
Here's Why:
Personal Emergency Devices Are Designed to Be Worn Everywhere—Even in the Shower
Unlike smartphones, which are typically set down or left charging, modern Personal Emergency devices are lightweight, wearable, and water-resistant. They’re built to be worn 24/7—even in high-risk areas like the bathroom, where most in-home falls occur, according to Stanford Medicine. If a senior falls in the shower, a Personal Emergency devices with two-way voice allows them to speak directly with a trained care specialist and receive immediate help.
Longer Battery Life = Less Hassle
Today’s smartphones have improved battery life, but they still require daily charging with moderate use. In contrast, Personal Emergency devices like Belle Pendant or Belle Watch are optimized for safety and efficiency—often lasting days between charges. This means seniors or individuals with limited mobility don’t have to worry about their device dying during a critical moment.
Personal Emergency Devices Offer One-Button Emergency Access
Smartphones involve unlocking screens, navigating apps, or voice commands—all of which may not work smoothly during panic or physical distress. Personal Emergency devices are intentionally simple: just press one button, and you’re instantly connected to a live emergency care specialist who knows who you are and what you need.
Emergency Care Specialists Have Access to Your Critical Info:
Calling 911 from a smartphone connects you with a dispatcher, but they won’t have access to your medical history, allergies, or preferred hospital. Personal Emergency providers can store and transmit this vital information to responders in real-time—saving precious minutes and reducing medical errors. Our Personal Emergency devices also include GPS tracking, fall detection, and more.
Companies that provide solutions to care for aging adults understand how important it is for people to feel empowered regardless of their age.
At Connect Care Medical Alert, we are focused on finding the best ways for adults to age in place with confidence and to provide care for the senior community—not just by providing emergency care but by creating proactive solutions to improve their overall well-being. This way, seniors can live their lives to the fullest, confidently.
More Than Just An Emergency Device
Our advanced Personal Emergency devices are designed, engineered and supported by our Freeus team in North America, offering a variety of devices with flexible capabilities and services depending on the individual’s unique needs.
All the devices in our portfolio are discreet, waterproof and offer the longest battery life available in the industry. Integration with our award-winning 24/7 monitoring service ensures immediate, caring support in multiple languages. What sets us apart from the rest are more than just technology. It is the innovative proactive services that can help to better the lives of seniors who use them.
Falls are the leading cause of injury among adults aged 65 and older.
When an emergency arises, every second counts. For senior citizens, this couldn’t be more true. As we age, our bodies naturally become more susceptible to injury, slower to recover, and more vulnerable to complications. This makes the speed and quality of emergency response not just important—but absolutely critical.
According to the Centers for Disease Control and Prevention (CDC), falls are the leading cause of injury among adults aged 65 and older. These accidents account for nearly 1 million fall-related hospitalizations each year in the United States alone. Even more alarming is the fall death rate, which in 2021 reached approximately 78% per 100,000 older adults. This staggering statistic highlights just how vital it is that seniors receive immediate attention when emergencies occur.
The faster a qualified operator can assess a situation and dispatch the appropriate help, the greater the chance of avoiding long-term damage, or even saving a life. In the world of personal health and safety, especially for older adults, response time can mean the difference between a minor incident and a life-altering crisis.
Tangible Impact, Real Lives Saved
All calls are answered immediately, without requiring subscribers to wait in long queues.
Emergency response times average just 9.4 seconds—a speed that sets the industry benchmark.
A proactive and rapid intervention has helped prevent situations from escalated, ultimately reducing risk and preserving well-being.
Founder of the Shock Trauma Institute in Baltimore, R. Adams Cowley, is widely recognized as the father of the golden hour concept, which states that “the first hour after injury will largely determine a critically injured person’s chances of survival.”
The Golden Hour
The concept of the golden hour has been widely debated since 1975, and whether or not the one-hour time frame is actually as important to a person’s survival after a traumatic injury as was once thought. Regardless of what side of the fence you find yourself on, we can all agree on this; if you, or someone you know got hurt (*knock on wood*), you or they would want help as soon as possible. When you boil the golden hour down to those terms, it becomes logical and practical messaging: receive help as soon as possible.
Personal Emergency devices can improve the response time of an injury, especially for those who are incapacitated. The Personal Emergency devices can help in two ways: if the person is able to speak or move after a fall or an injury, they can press the button on a Personal Emergency device and talk to an operator. Or, if a user falls, these devices with fall detection will sense the fall and call an operator automatically. An operator can then assess the situation, even if the user is unable to speak and send EMS to the location of the device.
Moments That Matter
Our compassionate and highly-trained operators are available 24/7, and backed by a full-redundant network of monitoring specialists, providing industry-leading response times.
Our dedication to the fastest response times in the industry, as well as to innovative and proactive systems and devices, ensures that those in need get help quickly, efficiently, and compassionately, and well within the “golden hour”.